IT Technician

Reporting directly to the IT Director, the IT Technician will play a vital role in maintaining the integrity, availability and security of the Town’s digital infrastructure while ensuring our staff has the tools they need to serve the community effectively., * Network & Infrastructure: Assist in the maintenance, troubleshooting, and optimization of the Town’s wired and wireless networks. Monitor connectivity and hardware performance across multiple municipal sites.

• System Administration: Manage and maintain a Windows Active Directory environment, including user account lifecycle management, Group Policy Objects (GPOs), and permissions.
• Website Management: Perform regular updates, content management, and basic troubleshooting for the Town’s official website to ensure accessibility and accuracy for residents.
• Technical Support: Serve as the primary point of contact for help desk requests. Resolve hardware, software, and peripheral issues for Town employees with a focus on efficiency and professional communication.
• Security & Compliance: Assist the IT Director in implementing security protocols and ensuring all systems adhere to best practices for data protection., This is a unique opportunity to work in a stable, community-focused environment where your work has a direct impact on public services. You will work in a collaborative setting with direct mentorship from the IT Director, providing a clear path for professional growth and skill development.

Do you have experience in Teamwork?, Do you have a Associate’s degree?, The Town of Coventry is seeking a motivated, detail-oriented IT Technician to join our technology team. This role is ideal for a versatile technical professional who enjoys a mix of hands-on infrastructure management, proactive system administration, and user support., * Education/Experience: An Associate’s degree in Information Technology, Computer Science, or a related field; or 2+ years of professional experience in a technical support or junior sysadmin role.

• Technical Proficiency:
• Strong understanding of TCP/IP networking, VLANs, and hardware (switches, firewalls, and APs).
• Hands-on experience managing Windows Server environments and Active Directory.
• Familiarity with web content management systems (CMS).
• Proficiency in Microsoft 365 administration and troubleshooting.
• Soft Skills:
• Exceptional problem-solving abilities and a “security-first” mindset.
• Ability to explain technical concepts to non-technical staff clearly and patiently.
• Strong organizational skills to manage multiple tickets and long-term projects simultaneously.
• Ability to learn and be taught

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance