Technical Support Engineer - Cloud & Hosting (UK)

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents., * Provide advanced technical support for cloud-hosted applications (Azure environment)

• Troubleshoot issues related to:
• Database refreshes and upgrades
• Application errors in test and production environments
• Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles

• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills, * Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments

Key Competencies:

• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)