Service Desk Technician

One of Insight Global’s clients is looking to onboard a Service Desk Technician to their team in Orange, CA. This individual will be responsible for managing user accounts, permissions, and email services, as well as installing, configuring, and updating software applications as required. The ideal candidate will have at least 3 years of experience as a Service Desk Technician and have proficiency with Active Directory, Azure, and Exchange while providing excellent customer service to end users. This role is a 3-month contract with the possibility to extend and will be 5 days a week onsite in Orange, CA.

3+ years of experience as a Service Desk Technician or similar role

Experience managing user accounts and permissions with Active Directory, Azure, and Exchange

Experience installing, configuring, and updating software applications

Identity management experience

Experience with Jira

Excellent communication and customer service skills Experience with identity card management

Experience writing knowledge-based articles