Microcomputer/Network Specialist

General Summary: Responsible for assisting agency and local education agency staff & students with computers, networking, hardware/software installation, maintenance, troubleshooting and repair., * Primary function is to provide technology support to managed services customers and support to staff.

• Provide excellent customer service for all customers.

Responsible for computer hardware:

• Configure, deploy, and maintain Windows, MacOS, ChromeOS, related systems, and peripherals.
• Assist staff and clients with the proper operation of microcomputer systems and related hardware.
• Perform troubleshooting, coordinate repairs, and maintain repair records.
• Coordinate transportation when hardware is moved.
• Keep accurate inventory records throughout the device lifecycle.

Install, configure, troubleshoot, and manage network hardware:

• Demonstrate ability to install, configure, and troubleshoot a variety of network components (i.e., cabling, switches, wireless access points, video conferencing components, etc.)
• Understanding of Network Topologies and Protocols.

Responsible for computer Software:

• Operating Systems - Knowledge of and experience in Windows, macOS, iOS, and ChromeOS operating systems.
• Ability to install, configure, and troubleshoot

Networks

• Understanding of Windows, macOS, iOS, and ChromeOS networking
• Understanding of Network Protocols - TCP, UDP, ICMP…

Internet

• Installation, configuration, troubleshooting, and maintenance of client-side Internet services (email, TCP/IP, VPN, etc.) for Windows, Mac OS X, iOS, and ChromeOS workstations
• Support software - for Windows, macOS, iOS, and ChromeOS workstations.
• Knowledge of Microsoft Office Suite
• Knowledge of Google Workspace
• Ability to learn and support all supported software.

Responsible for knowing and following best practices in cybersecurity, online safety, and threat detection/prevention.

Responsible for promoting a positive image of the agency.

Perform these essential functions for local education agencies when a managed services agreement is in effect.

Provide telephone as well as direct support for local education agencies.

Perform other duties as assigned by the supervisor.

Qualifications: Associate (2-year degree) preferred or high school graduate/GED with 2 years related experience. Demonstrated knowledge of microcomputer hardware, software, and networks. Experience and working knowledge of Google Workspace. Excellent communication skills and ability to relate and explain complex issues., Ability to travel, repair computer hardware, lift 30 lbs, operate microcomputer hardware and software, and communicate, both orally and in writing.

Requires good eye/hand/finger coordination to keyboard and to operate office machines. Ability to communicate effectively orally and in writing. Good concentration and visual skills required. Normal, routine levels of activity related to bending, carrying, hearing, lifting, reaching, sitting, standing, vision and walking and may also involve above-average levels of activity at times that can’t always be anticipated.

Green Hills Area Education Agency is looking to fill an Microcomputer/Network Specialist position. We offer a competitive starting wage and excellent benefits, including IPERS. Green Hills pays 100% of employee single coverage for medical, dental and vision. We also offer family insurance at a great rate. Vacation, sick, personal, and holidays are also part of the package.