Oracle HCM Critical Care Consultant

Job Summary: The Oracle HCM Critical Care Consultant is the primary functional expert for Oracle Core HR within a managed services environment. This role is responsible for resolving complex production issues, leading critical client escalations, advising on best practices, and ensuring the stability of Core HR business processes. While the primary focus is Core HR, the consultant must possess a solid understanding of Oracle Payroll processes and configurations to facilitate effective collaboration with Payroll Critical Care team members and support cross-functional issue resolution.

Essential Functions:

Core HR Leadership

• Serve as the primary SME for Oracle Cloud Core HR production support.

• Troubleshoot and resolve complex issues related to: *

• Worker lifecycle events
• Employment and assignment management
• Workforce structures
• Jobs, positions, grades, and locations
• Security roles and data access
• Enterprise and legal employer structures
• Analyze and resolve employee data issues impacting downstream systems.
• Support organizational restructures, mergers, acquisitions, and HR transformation initiatives.
• Provide guidance on Oracle Cloud best practices and functionality.

Critical Incident Management

• Own and manage high-priority Core HR incidents and escalations.
• Conduct root cause analysis and implement long-term corrective actions.
• Coordinate resolution efforts across HR, Payroll, Technical, and Oracle Support teams.
• Ensure adherence to managed services SLAs.
• Communicate effectively with client stakeholders during critical situations.

Cross-Functional Payroll Partnership

• Understand key Oracle Payroll concepts and processes sufficiently to: *

• Assess whether an issue originates in Core HR or Payroll.
• Identify upstream data impacts affecting payroll processing.
• Collaborate with Payroll Critical Care consultants during issue resolution.
• Participate in payroll-related discussions and client meetings.
• Support troubleshooting of Core HR transactions that impact payroll calculations, costing, or interfaces.
• Facilitate handoffs and knowledge sharing between Core HR and Payroll teams.

Continuous Improvement

• Identify recurring issues and recommend process improvements.
• Review Oracle quarterly releases for Core HR impacts.
• Support testing and validation activities.
• Develop knowledge articles, support documentation, and client recommendations.
• Mentor junior consultants and support resources.

Duties/Responsibilities:

• Maintain and pursue continuing education opportunities, such as training and certification exams.
• Participate on internal projects.
• Provide expertise and help to others, as needed, on projects.
• Performs other duties as assigned., * May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up
• Willingness to get hands on with the product.
• Works well with a team
• Excellent verbal and written communication skills
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of HCM principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software., The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting lifting, driving.

Position Type and expected hours of work:

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience:

• 5+ years of Oracle HCM Cloud experience with strong Core HR expertise.
• Experience providing production support in a managed services environment.
• Strong understanding of:
• Workforce Structures
• Employment Lifecycle
• Security configuration and role-based access
• HCM Data Loader (HDL)
• HCM extracts and related reporting processes
• OTBI Reporting
• Working knowledge of Oracle Cloud Payroll, including payroll flow concepts, elements, and payroll processing dependencies.
• Experience managing client escalations and critical incidents.

Preferred Education and Experience:

• Oracle HCM Cloud certifications preferred.
• Experience serving as a Product Owner, Business Analyst, or Functional Lead preferred.
• Experience with HCM transformation, system implementations, or major enhancement projects preferred.
• Knowledge of AI-enabled HCM capabilities, workforce analytics, and process automation preferred., Accidental Death and Dismemberment (AD&D), Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Analysis, Business Growth, Business Processes, Cloud Applications, Cloud Computing, Co-Payments, Communication Skills, Consulting, Continuous Improvement, Corrective Action, Critical Care, Cross-Functional, Customer Conversion, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Employee Assistance Plan, Flexible Spending Accounts, Functional Analysis, Hardware Description Language, Health Insurance, Human Resources Processes, Identify Issues, Incident Management, Information Technology & Information Systems, Insurance, Interviewing Skills, Legal, Maintain Compliance, Marketing, Mentoring, Mergers and Acquisitions, Microsoft Office, Online Marketing, Oracle, Oracle Applications, Oracle Certifications, Organizational Skills, Payroll Administration, People Management, Performance Analysis, Performance Reviews, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Production Support, Program Planning, Project Tracking, Revenue Growth, Root Cause Analysis, Sales Management, Sales Support, Salesforce.com, Service Level Agreement (SLA), Support Documentation, Team Player, Technical Support, Time Management, Validation Testing, Willing to Travel, Work From Home, Workplace Issues, Writing Skills

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) - Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance
• Pre-Paid Legal
• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT:

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it’s Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency.

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to announce our expansion into Colombia. This expansion will allow us to leverage Colombia’s growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact.