Desktop Analyst 1

As a member of the IT Help Desk team, the Desktop Analyst provides outstanding customer service and technical assistance to end-users across all levels of technical proficiency., * Provides tier one and tier two support to end-users reporting technical problems related to personal computers, mobile devices, business applications, authentication, and connectivity

• Provides both in-person and remote assistance to end-users
• Processes requests for software installation and permission change
• Receives and records incoming user calls and electronic tickets
• Watches ticketing queue and works tickets in accordance with priority, ensuring timely resolution of issues and requests
• Documents incident and request tickets as directed by management
• Escalates or coordinates resolution of complex incidents to the appropriate support tier or specialist when resolution cannot be secured by the Help Desk team
• Deploys and retrieves IT assets to and from end-users, ensuring proper tracking and documentation
• Maintains inventory of IT assets, including tracking license utilization and assisting in asset audits
• Participates in the testing and deployment of major systems or infrastructure changes
• Participates in the daily systems check process and the monitoring of the IT infrastructure
• Reports system and network outages following established process
• Interfaces with appropriate vendors and contractors to service or repair equipment as needed
• Participates in the creation and maintenance of work instructions and procedures
• Participates in the continuous improvement of our systems, services, and processes
• Participates in special projects as directed by management
• Provides training or guidance to end-users and team members as required.
• Additional responsibilities and duties as assigned

Do you have experience in Technical Proficiency?, Do you have a Associate’s degree?, * An associate’s degree in information technology (IT) or a related field preferred or equivalent experience/education

• ITIL certification is highly desirable
• A minimum of 1 year of relevant experience is required
• Ability to work effectively in a highly collaborative environment is required
• Positive attitude toward customer service is required
• Ability to thrive in a fast-paced work environment is required
• Demonstrates strong analytical and organizational skills, with excellent verbal and written communication skills
• Must be self-motivated and take a proactive approach to responsibilities
• Must be able to assimilate technical material independently

PHYSICAL DEMANDS

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to sit, use hands to fingers, handle or feel objects, or controls, and to talk and hear. Must be physically able to walk to all yard locations. Must be able to lift weights up to 50 pounds. The noise level in the work environment is usually moderate.

3.93.9 out of 5 stars San Diego, CA 92113 $26 an hour, Pulled from the full job description

• Referral program
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Since 1991, Ameri-Force has been a leader in skilled trades staffing, offering a people-focused approach that provides competitive advantages for our clients and rewarding career opportunities for our contract employees. Leveraging our deep expertise in maritime, manufacturing, aerospace, industrial, and energy sectors, we ensure a seamless experience by efficiently managing federal and state taxes, unemployment, and worker’s compensation. In addition, we offer a comprehensive benefits package, including medical, dental, vision, short-term disability, and life insurance, tailored to meet the needs of our workforce. Join Ameri-Force and be part of a company that values your success.

As part of the Ameri-Force team, a recognized ESOP company, you have a personal stake in the collective success of the organization, fostering a collaborative and rewarding work environment. Our competitive benefits package includes