Technical Support Specialist

• Act as the main technical contact for incoming support cases, managing them from first response to resolution
• Investigate and resolve issues related to application behaviour, configurations, data integrity, and integrations
• Escalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experience
• Provide clear, consistent updates to customers throughout the case lifecycle
• Document technical findings to help improve internal processes and knowledge sharing
• Identify recurring support trends and collaborate on solutions to reduce future case volume
• Ensure service-level standards are met with a focus on speed, accuracy, and customer satisfaction

• 2-4 years of experience in technical, systems, or application support
• Strong troubleshooting skills with working knowledge of PHP and SQL
• Experience using Linux-based systems and working in command-line environments
• Familiarity with the LAMP stack and web application architecture
• Prior experience supporting CRM platforms is a plus ( SugarCRM preferred but not essential).
• Excellent communication skills and a proactive, solution-focused mindset
• Ability to manage a workload independently with structure and attention to detail
• Experience supporting SaaS platforms in a technically complex environment
• Familiarity with support tools like HubSpot or Salesforce
• Background in CRM customization, configuration, or integration
• Knowledge of Microsoft SQL Server, Oracle, or Microsoft IIS
• Contributions to support documentation or internal knowledge bases

Our client knows that not every candidate will meet every requirement-and that’s okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.

Our client is committed to building a culture that values growth, flexibility, and employee well-being. In addition to a supportive environment, you’ll enjoy:

• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career development and educational resources
• Access to discounts on travel, fitness classes, and more
• A merit-based culture with room to grow

Ready to level up your career in a role that’s both challenging and rewarding? Apply today and join a team where your work truly matters.