Junior Developer Support Engineer

EngineersOfAI

Greater London, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

2 years minimum

Working hours

Regular working hours

Languages

English

Job source

www.collegerecruiter.com

Tech stack

Java (Programming Language) JavaScript (Programming Language) PHP (Programming Language) Mobile Application Development Software as a Service Web Development Github Python (Programming Language) Open Source Technology Ruby Shopify Enterprise Software Applications

+5 more

Swift (Programming Language) Magento Bug Reporting Restful APIs Programming Languages

Job description

The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. “We’re looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.”

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

YOUR ROLE WILL CONSIST OF:

Handling technical requests via web and email support channels.
Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
Submitting bug reports to the Engineering team for problems needing attention.
Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
Contributing to internal and external knowledge bases.
Participating in internal projects to improve processes and tools.

Requirements

Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
Experience with web development, REST APIs, and database management.
2+ years of experience in technical customer support, supporting SaaS enterprise software.
Working knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python.
Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
Excellent spoken and written English skills.
Ability to work in an on-call rotation.

NICE TO HAVE:

Basic familiarity with iOS & Android platforms.
Experience supporting open-source projects & their GitHub communities.
Experience with Shopify, Magento.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES:

GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
TRUST - Willingness to trust our co-workers and to take ownership.
CANDOR - Ability to receive and give constructive feedback.
CARE - Genuine care about other team members, our clients and the decisions we make in the company.
HUMILITY- Aptitude for learning from others, putting ego aside.

Benefits & conditions

The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered fo #J-18808-Ljbffr