Application Support Analyst

At PayPoint we pride ourselves on being at the forefront of innovation. Whether you’re a recent graduate or an experienced IT professional, we would love to hear from you if you have a genuine interest in operating systems, devices, applications, and software, and enjoy solving problems.

This role is hybrid, with 2-3 days a week in our Welwyn Garden City office. Our team operates on a 7-day rota to cover Contact Centre opening hours:

• Monday-Friday: Range of shifts between 8 am - 8 pm

As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back-office platforms.

Your responsibilities will include:

• Delivering technical and application support to retailers and colleagues.
• Managing incidents and changes raised via our ticketing system.
• Investigating root causes and escalating issues to 3rd-line support where needed.
• Supporting system integrations and new installations in live environments.

• Experience in a Windows-based, 24/7 environment.
• Background in 1st and/or 2nd line support.
• Strong customer service skills, a problem-solving mindset, and flexibility to adapt to change quickly.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Bonus Skills (Nice to Have):

• Experience with transaction processing systems.
• Knowledge of IIS Server.
• Familiarity with ITIL principles.
• Experience with Transact-SQL queries.
• Knowledge of Splunk or similar monitoring tools.

• Holiday purchase scheme, with 25 days holiday plus bank holidays.
• On-site gym (free) and nationwide corporate-rate gym membership.
• Online benefits portal offering discounts on shopping and holidays.
• Contributory company pension scheme.
• Progression and development opportunities.
• Private medical insurance and life assurance.
• Additional benefits available at a discounted rate.