Desktop Support Engineer

We are seeking a dynamic and proactive Desktop Support Engineer to join our innovative IT team! In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer management, and maintaining a robust IT infrastructure across our organization. Your energetic approach and problem-solving skills will empower users to operate efficiently and confidently. This is an exciting opportunity to make a tangible impact by delivering exceptional IT support and fostering a productive digital environment., * Provide on-site and desk-side support services to end users.

• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective component cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Do you have experience in iOS?, * The individual must have good customer-facing skills and be well presented.

• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required:

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment and rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and the local language

Desired Educational Requirements:

• Completion of CompTIA certifications-e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications-e.g.MCP, MCITP, MCSE etc

$23 - $25 an hour - Full-time, Contract