Desktop Support Technician

• Provide onsite support services to Authorized Users as part of a Service Event.
• Complete service events within the agreed service levels.
• Support all client equipment.
• As directed by the client, assist in troubleshooting other devices.

Do you have experience in iOS?, * Must have good customer-facing skills and be well presented.

• Demonstrates independent and proactive thinking
• Builds effective relationships with client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.

Technical Skills & Experience Required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing and troubleshooting desktop and laptop hardware and data center and network components;
• Ability to replace defective parts.

Desired Educational Requirements:

• Completion of CompTIA certifications - e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE, etc., * Active Directory: 1 year (Required)
• Windows: 1 year (Required)
• Desktop support: 2 years (Required)
• Ticketing tool: 1 year (Required)

Ability to Commute:

• Novato, CA 94949 (Required)

3.73.7 out of 5 stars Novato, CA 94949 $22 - $23 an hour - Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance