• Troubleshooting and repair of hardware faults and the installation of spares or components as required
• Provide hands and eyes services to all Claranet departments and external customers
• Installation and decommission of managed equipment within the Data Centres and external customer sites
• Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
• Accepting and taking ownership of fault escalations from internal teams
• Providing internal and external customers with timely updates on progress of incidents
• Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
• Documentation of Data Centre equipment, service configuration and hardware solutions
• Carry out physical checks and audits as required by the business and its customers
• The management and control of Claranet assets
• Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities
• Update and maintain Claranet databases following all changes to equipment or assets

• At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware
• Full UK manual driving licence
• Experience installing and troubleshooting server hardware, components and firmware
• Experience installing and physically troubleshooting firewalls, switches and routers
• Demonstrable problem-solving and troubleshooting skills
• Ability and drive to create and maintain up-to-date documentation
• Ability to follow complex instructions for unfamiliar tasks
• Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
• You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
• Enthusiastic and highly motivated
• Ability to work alone, under own initiative considering the safety of themselves and others at all times
• Ability to dynamically assess and reduce/mitigate risk to service and safety
• Excellent organisational skills and attention to detail, * Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments
• Copper and fibre cabling - types, installation, termination

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