Transition Manager - Germany

Responsible for managing all aspects of the start up of large engagements (Transition period), with a primary focus on outsourcing using a global delivery model. Engaging with the account team during the pursuit process to deliver the end to end transition solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Infosys’ offering to the client., * Be the single point of accountability for transition activities

• Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
• Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
• Conduct workshops to help prospects define requirements and build a business case for outsourcing
• Provide leadership to cross-functional and cross-cultural engagement team members
• Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
• Lead the creation and execution of due diligence plans for new engagements
• Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
• Ensure the engagement team meets service level commitments upon completion of transition
• Provide effective turnover to the engagement manager prior to the end of transition

• 15+ years of sales, solution development and delivery experience with large Systems Integrator/ Consulting Company (someone who was responsible for delivering what they designed and sold)
• Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services in large deals (>50 Mn USD)
• Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
• Ability to develop/maintain positive client relationships and monitor client satisfaction
• Demonstrated success in a matrix management environment
• Whilst not essential holding a bachelors or master degree in computer science or business administration would be a distinct advantage
• Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
• Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
• Ability to manage both engagements and projects
• Deep understanding of IT outsourcing sourcing/delivery models
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
• Strong teamwork and interpersonal skills at all management levels