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Salesforce Service Cloud Voice Consultant

iO Associates
Greater London, UK
6 days ago
Apply on www.collegerecruiter.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
www.collegerecruiter.com

Tech stack

Amazon Web Services Computer Telephony Integration System Configuration Cloud Services Salesforce.Com Amazon Connect

Job description

  • Designing and delivering Service Cloud Voice solutions
  • Running or supporting workshops, solution design, and technical planning
  • Configuring and customising Salesforce Service Cloud Voice
  • Supporting go-lives and post-implementation improvements
  • Working closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation

Requirements

  • 5+ years’ experience with Salesforce Service Cloud or contact centre platforms
  • Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
  • Strong understanding of contact center operations
  • Experience with telephony, CTI, or AWS tools is beneficial

Ready to make a difference? Apply now and help non-profits achieve their goals through cutting-edge Salesforce solutions!

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.collegerecruiter.com
Prepare application

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