Information Technology Support Engineer

• Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation
• Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.
• Diagnose and resolve technical hardware, network and software issues.
• Assist the IT Manager in technical projects, including documentation and planning
• Create new users, manage security permission requests and starters/leavers procedures.
• Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment
• Log and maintain Server health and additional preventative maintenance measures
• Ensure backups have performed correctly and elevate any failures to the IT Manager
• Manage office supplies, ensuring constant stock of consumables and replace them when requested
• Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry
• Configure and deploy new laptops and desktops with critical software to users
• Assist the IT Manager in the support and deployment of the Company’s IT Server and Network Infrastructure
• Manage the IT Helpdesk and provide escalation to other members of the IT Team

Other Duties

• Pro-actively design and deliver IT training to users
• Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments
• Assist the IT Manager in the design of the IT Infrastructure roadmap
• Ensure Company Procedures for all business systems are written and kept up to date

• MS Windows Desktop and Server Operating Systems
• Desktop applications - MS Office, Adobe Acrobat
• MS Office 365 and Microsoft 365 Cloud Applications
• VMware vSphere and Virtualization technology
• Virtual Desktop technologies (XenDesktop, VMware Horizon)
• Dell & Cisco Hardware
• Experience of operating an IT Helpdesk
• 2+ years’ experience of providing 1st, 2nd and 3rd line Support

Pay range and compensation package

Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working.

Lorien is currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for a self-sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support.