IT System Administrator 1 (Systems Automation Specialist

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Dive into the exciting world of Knowledge Management Systems/Automations team as an IT System Administrator 1, where, in our dynamic team, you will be at the forefront of revolutionizing how we manage information and streamline operations. Your mission? To create an innovative audit system that breathes life into our documentation, ensuring it stays fresh and relevant. Imagine being the architect of a system that automatically assesses documents for updates or archives, keeping our knowledge repository vibrant and up-to-date.

However, that is not all. You will be collaborating closely with our ServiceNow and Endpoint Engineering teams, harnessing the power of automation to supercharge our enterprise-level operations. Picture yourself creating ingenious workflows that turbocharge efficiency, audit, and error-handling these automated processes with finesse and testing their capabilities to perfection. Here is the kicker - you will have the creative freedom to explore new avenues for automation, pushing boundaries and redefining what is possible.

But wait! There is more excitement in store for you! You will also play a vital role in maintaining and optimizing our OIT Dell Premier Page, ensuring seamless functionality and empowering our staff with efficient access and support. Partnering with our Microcomputer/Network Specialist 1/2, you will help maintain permissions, provide top-notch training for staff, and ensure smooth sailing for all who navigate this digital realm. Are you ready to embark on this journey, which brings new challenges and innovative opportunities every day? Join us in shaping the future of Knowledge Management Systems/Automations, where your skills and imagination will propel us to new heights of success!

Our Organization, Mission, and Culture

The Office of Information Technology’s goals are to Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to securely provide better government services to all Alaskans.

The OIT/Knowledge Management/Automations section works as a team with Network Services (NS), Data Center, Policy, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure. They will also be working very closely with department Tier 2 staff and other OIT sections.

• AlaskaNow Knowledge Management/Automations go-to for establishing and guiding publishing standards for Enterprise and Departmental level articles and will maintain lifecycles of said articles by coordinating with departments to update or archive them.
• Rebuild and maintain the Knowledge Bases and promote their use for all the State of Alaska departments as a standard for all how-to guides, articles, etc.
• Establish standardized processes that can be automated for ease of use, simplification, reduction of manual steps to reduce common errors, and improving overall efficiency.
• Regularly partake in meetings with departmental representatives to determine required or wanted automated processes, take part in developing them, and ensure their successful integration in the appropriate systems., We are interested in candidates who possess some or all of the following position specific competencies:
• Analysis and Assessment: Uses information technology in accessing, collecting, analyzing, maintaining, and disseminating data and information.
• Information Technology Performance Assessment: Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems.

• Process Control: Knowledge of the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems., Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide:

• Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
• Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.
• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.
• Copy of Driver’s License.

Do you have a valid Driver’s License license?, Do you have experience in WAN?, Any combination of education and/or experience that provides the applicant with competencies in:

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by: Training in computer science, information technology, or system administration - or a similar field or professional experience - that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one’s own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility., If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below., Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

3.93.9 out of 5 stars Anchorage, AK $6,478.50 - $6,802.50 a month - Full-time, Pulled from the full job description

• Flextime
• Pet insurance
• AD&D insurance
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, We are a dynamic, diverse, high performing team where no two days are the same. Career advancement opportunities are available. You will have the opportunity to use your technical expertise to serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.

The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals.

There are a multitude of advancement opportunities in the Office of Information Technology ranging from customer support, systems administration or programming, cyber security, and even networking. In this role you will have the opportunity to demonstrate your technical expertise and serve some great teams of people who are dedicated to helping Alaskans in many diverse fields. The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

The Working Environment You Can Expect

The working social environment will center around telework. Regular attendance at daily/weekly meetings will be essential to stay abreast of ongoing projects.

This position is being recruited as a dual-location recruitment, and can be at either the 333 Willoughby Ave, 5th floor in Juneau, or 619 E Shipcreek Ave, Ste 232 in Anchorage. The daily work environment is a computer/technology or business office environment. We offer flexibility and value work/ life balance:

• A hybrid telework schedule may be an option once initial training is complete.
• We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
• We’ll work with you on schedule adjustments for special situations., The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. o AVTEC o Confidential o Correctional Officers o Marine Engineers o Mt. Edgecumbe Teachers o Supervisory o Unlicensed Vessel Personnel/Inland Boatman’s Union o Exempt employees (not covered by collective bargaining)

• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. o General Government o Labor, Trades and Crafts o Public Safety Employees Association o Masters, Mates & Pilots

• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Careers with the State of Alaska offer MANY benefits