Business Application Support Analyst

We’re looking for a Business Application Support Analyst to join our growing Application Support Team. This is a pivotal role where you’ll help drive operational excellence by delivering and supporting small to medium-sized changes across a diverse and evolving application landscape., * Managing and delivering application changes from initial assessment through to release and post-implementation support

• Conducting impact assessments, effort estimations, and feasibility reviews to ensure successful outcomes
• Providing incident and operational support, ensuring issues are resolved efficiently and escalated where needed
• Collaborating with internal technical teams, Business Analysts, and external vendors to deliver secure, high-quality solutions
• Supporting Acceptance Into Service (AIS) to ensure new or enhanced applications transition smoothly into BAU
• Ensuring all changes meet governance, testing, and documentation standards before go-live
• Creating and maintaining high-quality documentation including runbooks, knowledge articles, and support models
• Contributing to continuous improvement across change processes and the wider Application Support function

• Proven experience supporting enterprise applications within an IT environment
• Strong understanding of incident, change, and release management processes
• Experience delivering or coordinating small to medium complexity changes across multiple platforms
• Ability to assess risk, challenge assumptions, and ensure operational readiness
• Experience working with third-party vendors and validating deliverables against contractual expectations
• Strong stakeholder management and communication skills across technical and non-technical audiences
• A collaborative mindset with the ability to work across cross-functional teams