IT Support Associate

We’re seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You’ll be the first point of contact for technical service requests-resolving hardware, software, and network issues across Windows, macOS, and Linux systems.

The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests., * Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems.

• Diagnose and resolve Windows, macOS, and Linux issues.
• Document and track customer interactions accurately in the ticketing system.
• Support both onsite and remote users, including AV and teleconferencing setup assistance.
• Follow standard operating procedures (SOPs) and contribute to knowledge base improvements.
• Escalate complex issues and system outages as needed to minimize downtime.
• Maintain punctuality and flexibility with shifts, including occasional weekends or holidays.

Typical Day in the Role

• Provide onsite and remote IT support to employees at the London office.
• Manage helpdesk tickets and perform hands-on troubleshooting.
• Collaborate with global IT and infrastructure teams to ensure seamless support coverage.

• 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
• 3+ years’ experience in a helpdesk or desk-side support role.
• Excellent communication, multitasking, and customer service skills., * Strong troubleshooting ability across multiple OS platforms.
• Experience supporting end users both onsite and remotely.
• Proven ability to explain technical issues clearly to non-technical users.
• Ability to work independently and as part of a team in a high-volume environment.
• High school diploma or equivalent; Associate degree in Computer Science or related field preferred., * Bachelor’s degree in Computer Science or IT-related field.
• Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience).
• Advanced Linux systems administration skills.
• ITIL Foundation Certification (preferred).