3Rd Line Support Engineer

Experis

Manchester, UK

5 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Microsoft Outlook Cyber Security Information Leak Prevention Email Filtering Microsoft Exchange Server Simple Mail Transfer Protocols Enterprise Messaging Systems Microsoft Office Routing Phishing Microsoft SharePoint

+1 more

Office365

Job description

We are seeking an experienced 3rd Line Support Microsoft 365 Engineer with strong expertise across the Microsoft 365 ecosystem and a specialization in Messaging and Collaboration Services. The successful candidate will act as a senior technical escalation point for complex incidents, problems, and service requests, providing expert-level support for Microsoft Exchange Online, mail flow, security, compliance, and hybrid messaging environments.

Skills and Experience

Provide expert 3rd line support for enterprise messaging platforms
Manage and troubleshoot complex email security, encryption, and compliance solutions
Investigate and resolve issues relating to:
Email delivery and routing
Secure email encryption
Message hygiene and filtering
Anti-spam and anti-phishing policies
Data Loss Prevention (DLP)
False positives and quarantine management
Secure mail exchange with external partners
Configure and support third-party messaging security gateways and email protection platforms
Work with Security Operations teams to investigate phishing campaigns, email spoofing attempts, malware incidents, and email-based threats
Support regulatory and compliance requirements through secure email and information protection technologies

Requirements

Strong hands-on experience with Microsoft 365 suite, including SharePoint Online, Teams, OneDrive, and Exchange
Expertise in M365 administration, configuration, and tenant management
Knowledge of security, compliance, and governance in M365 environments
Experience with SharePoint site architecture, permissions, content management, and document libraries
Expert-level knowledge of:
Exchange Online
Exchange Hybrid
Exchange Online Protection (EOP)
Microsoft Defender for Office 365
Outlook and Outlook connectivity
Mail flow management and transport rules
SMTP and email routing
Hands-on administration and support of enterprise email security and governance platforms, including:
Proofpoint - Mail gateway and security
ClearSwift - Routing, DLP and content control