Implementation Manager

Implementation Manager - a mid-level position at Equals Money, responsible for delivering a world-class onboarding experience for our Platform-as-a-Service customers. The role combines strong technical skills, project management, and the ability to build foundational relationships with our customers., * Completing post-sale onboarding tasks and leading customers through our implementation processes, including setting up test systems.

• Creating and tracking implementation task lists and plans based on agreed services and client objectives, and driving those plans to completion.
• Planning and managing customer integration project timelines from kick-off to completion.
• Leading weekly integration progress calls, maintaining clear agendas and following up on action points to maintain momentum.
• Building strong cross-functional relationships with Sales, Product, and Support teams to maximise the value of our API offering.
• Coordinating with internal teams to help customers go live and meet agreed deadlines.
• Acting as the liaison between business users, technology teams, and support teams during project delivery.

• Experience developing relationships with customer technical teams in a software product company environment.
• Confidence in scoping requirements and communicating technical solutions to both technical and non-technical stakeholders.
• Strong customer-centric focus on implementation, support and best practices.
• Ability to manage numerous stakeholders with varying priorities and seniority levels.
• Advocacy for clients while balancing the best outcomes for the business.
• Excellent written and verbal English communication, presentation and public speaking skills.
• Ability to explain complex concepts clearly to all audiences.
• Clear, concise documentation of complex processes.
• Quick learning with new systems and technologies., * Make it happen
• Succeed together
• Be the customer
• Go beyond

Desirable Skills

• Experience implementing API-driven products in the B2B payments and card issuing industry.
• Comfort with Postman, SOAPUI, CURL or other API testing tools.
• Experience analysing API messages and spotting errors or formatting issues.

• A competitive salary benchmarked against a peer group.
• 25 days holiday per year + your birthday off.
• £250 per year towards learning and development.
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
• GetActive with Aviva - health and wellbeing discounts.
• Interbank currency rates on travel and international transfers.
• Bupa Private Healthcare.
• Free eye test and up to £50 for glasses.
• EAP Service - mental health services.
• Life assurance policy - 3× annual salary.
• Contributory pension scheme.
• Cycle to Work scheme.
• Season ticket loans.
• Enhanced parental policies.
• Complimentary tea, coffee, soft drinks and fruit.
• Hybrid working arrangement where possible.

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows customers to make low-cost multi-currency payments across various products. From travel money to transfers, currency hedging and expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.