IT Helpdesk Technician

Provide technical support for remote and onsite users. This position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance, * Provide end user support via remote assistance and telephone. Document incoming helpdesk requests using internal ticketing system

• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Assist in maintaining hardware and software inventory for asset management.
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in administering the telephone system and all user handsets
• Assist in creating or updating end user support documents within knowledge management
• End-user Account Management
• Build and maintain relationships across departments
• Other duties may be assigned, * Spends time at a computer workstation and desk.
• Moves throughout department or other locations to access or exchange information.
• May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
• May involve lowering oneself to file, and reaching, twisting or turning.
• Involves handling office materials, typing, writing and other tasks that require manual dexterity.
• Ability to communicate information.
• This job may require accommodating different bodily movements and physical abilities, Our suite includes communications, payments, analytics, data integration solutions, and school website design. Home of Groupcall, Teachers2Parents, SchoolMoney, BehaviourWatch, SchoolPod, Parentapps, WisePay, Assembly, and Xporter.

• Associate degree in Computer Science or equivalent experience
• 2+ years of overall IT experience preferred
• 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment preferred
• 2+ years’ experience supporting Microsoft Office applications preferred
• Advanced knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Knowledge of network security practices and Antivirus software preferred

· Other Skills:

• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude
• ITIL (foundational level, but exposure to more detail than foundation is often necessary)

WORKING CONDITIONS:

• Normal office environment
• Extending viewing of computer screens

• 25 days of holiday, plus the bank holidays
• Generous paid sick leave
• Enhanced paid parental leave
• Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
• Generous salary sacrifice pension scheme

VenturEd Solutions is an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. VenturEd Solutions aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.

Additional Factors:

All persons hired will be required to

• Verify their identity
• Provide proof of the right to live and work in the UK
• Complete and satisfy any pre-employment checks

VenturEd Solutions UK comprises of market-leading education technology companies trusted by over 18,000 school establishments. Our family of products provide customers with tangible benefits by reducing costs, offering your staff more time to focus on their priorities and working alongside your leadership teams to achieve your strategic priorities.