2nd Line IT Support Engineer (MSP)

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base., * Provide 2nd line technical support within an MSP environment

• Troubleshoot and resolve escalated incidents and service requests
• Work with 1st line to assist with issue resolution and knowledge sharing
• Manage tickets efficiently, ensuring SLA compliance
• Assist with maintenance, upgrades, and small project work
• Accurately document issues, fixes, and procedures

• Proven experience in a 2nd Line Support role within an MSP
• Strong knowledge of Windows Server, Active Directory, Group Policy
• Experience with Microsoft 365 (Exchange, SharePoint, Teams, Intune)
• Solid networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience using ticketing systems and remote support tools
• Strong communication and customer-facing skills

This range is provided by Premier Group. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.