• Provide technical support to customers, handling product enquiries and cross-referencing requests promptly and professionally.
• Assist both the internal and external sales teams with their technical requirements, contributing to customer satisfaction and revenue growth.
• Learn and maintain in-depth knowledge of the full Metal Work product range, including features, benefits, options and applications.
• Navigate company websites and use relevant software tools (SAP, CRM, Microsoft Office suite) to manage and respond to customer requests.
• Represent Metal Work Pneumatic UK Ltd in a professional manner across all customer interactions, both written and verbal.
• Maintain clear and effective communication with all internal departments.
• Follow and uphold company procedures and standards.
• Undertake special projects or additional tasks as required by the department.

• Good organisational, planning and analytical skills, with the ability to prioritise workload effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Self-motivated, with the ability to solve problems and make sound decisions independently.
• Strong attention to detail, accuracy and sense of responsibility.
• Ability to build and maintain effective working relationships with a variety of colleagues and customers.
• Proficiency in IT tools including SAP, CRM, Microsoft Word, Excel and Outlook.
• Punctual, reliable and able to actively participate in team activities.
• CAD and/or electrical qualifications are considered a significant advantage for career progression within this role.

• Competitive salary
• 20 days annual holiday
• Contributory pension in line with government legislation

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