Help Desk Support Specialist

This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks.

You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems.

This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.

• Previous proven experience within a Telecoms or IT support role or related MSP support experience.
• Knowledge of key systems such as 8x8 and 3CX.
• Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.
• Excellent communication and problem-solving skills
• A keen interest in technology and a desire to learn and progress
• Adaptability and flexibility
• Loyal and enthusiastic team player
• Proactive with a desire to learn and develop new skills
• Excellent customer service skills and an ability to communicate professionally with colleagues and customers
• 1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requests
• Experience using Microsoft Dynamics 365
• Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)
• Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutions