Ticketing Assistant

We’re looking for an individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face-to-face, over the telephone or by email. You will deal with high volumes of general enquiries regarding seating, pricing, stadium policies and event details in a timely manner, referring queries to relevant departments or Ticketing Coordinators as required., * Assist with ticketing operations and customer support.

• Respond to high volume enquiries regarding seating, pricing, policies and event details.
• Refer complex queries to relevant departments or Ticketing Coordinators., You will need to have a flexible approach to work and be available to work on weekends and evenings, as required. (Home matchdays are played weekends and during the evenings, Monday - Sunday).

• Strong customer service experience.
• Excellent communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Previous experience using CRM/ticketing system desirable.
• Passion to learn and willingness to adapt to new systems.

• Flexible ways of working.
• Participation in our non-contractual employee bonus scheme.
• NUFC life assurance, free parking, discount at Shearer’s Bar and the Club Shop.
• Helping Hand - free GP appointments, wellbeing resources, legal and financial support.
• Pension contribution.
• Free lunch, tea and coffee.
• Salary sacrifice scheme including tech, car, cycle to work and more.

Equality, Diversity and Inclusion

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and maintain an inclusive environment where everyone can be authentic and reach their full potential.