Research & Data Executive, Global Experience Management

• Develop a comprehensive understanding of the firm’s global experience management system and act as a subject matter expert.
• Manage and maintain data quality and experience capture processes, and deliver technical support to users.
• Check data for errors, inconsistencies and incomplete information; find and fill gaps, and standardise credentials to ensure accuracy and consistency.
• Carry out complex experience searches, develop reports, and help users orient their own searches, signposting them to relevant guidance and resources.
• Explore and leverage AI tools, such as Co-Pilot and Writer, to streamline and automate experience capture.
• Support adoption by monitoring system usage, reviewing and analysing metrics using Power BI dashboards.
• Contribute to continuous improvement of the system, existing data, processes and workflows.
• Build and manage relationships with members of the experience management and MBD teams, knowledge lawyers and stakeholders.

This is an exciting opportunity for a candidate with experience in legal research to impact the high performing MBD team at a global law firm. You will gain a deep understanding of Litera’s Foundation experience management platform, assist users with data requests, system-related queries and experience searches, and support pitches and proposals. Your responsibilities include entering, updating and enriching data, verifying information and editing content to maintain high quality and consistency., * Degree level education or equivalent, with excellent analytical and problem-solving skills.

• Experience carrying out complex legal and business research in a law or professional services firm (e.g., research/library/knowledge management role).
• Good commercial awareness.
• Excellent written and oral communication skills with strong attention to detail.
• Confident proactive team player able to work collaboratively and independently in a fast-paced environment.
• Self-motivated, initiative-driven and quick to learn.
• Highly organised and resilient, able to manage multiple deadlines.
• Highly IT literate, proficient in Microsoft 365 (including Excel) and experienced in managing, manipulating and validating data.

Desirable Skills

• Knowledge of Litera’s Foundation experience management platform.
• Familiarity with Microsoft SharePoint, Power BI and/or Power Automate.
• Experience using AI tools such as Co-Pilot and Writer.

Marketing & Business Development (MBD) is a dynamic global team that includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, the team shapes the firm’s client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals and creates content and marketing campaigns that enhance the firm’s digital presence. Together, the team defines the client experience and shapes the perception of Freshfields worldwide.