Technical Support Specialist

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA’s for repair.)

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ., * BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.

• Preferred engineering degree such as Biomedical, Electrical, or Mechanical
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
• Good written & verbal communication skills.
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus
• Strong IT background, Analysis Skills, Biomedicine, Clinical Support, Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Diagnostics Solutions/Software, Distribution Channel, Electricity, Follow Through, Healthcare, Identify Issues, Maintenance Services, Medical Equipment, Medical Imaging, Microsoft Office, Microsoft Windows Operating System, Multitasking, Negotiation Skills, Organizational Skills, Patient Care, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Quality of Life, Resolve Customer Issues, SQL (Structured Query Language), Spanish Language, Team Player, Technical Delivery, Technical Support, Writing Skills

Expected Base Pay Range: $26.00 to $30.00 Hourly

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursementin addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

Topcon time offpolicies can varyas well as roles which are exempt or non-exempt.For hourly (“non-exempt”) employees, we offer personal paid time off which accruesin accordance withlocal standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies arein accordance withor exceeding local law.Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

Title: Technical Support Specialist Organization: Topcon Healthcare Location: Oakland Description:

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.