MCIT Express Desktop Technician

An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience, they will be supporting some executive level employees and will be working independently for the most part.

• 1+ year as a Desktop Support Technician
• Strong hardware/software support for desktop, laptop & mobile devices
• Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook,Word)
• Exposure/experiencing troubleshoot Mac products
• General knowledge of IP connectivity & networking protocols, active directory, etc.
• Excellent customer service/ability to interact with clients