IT Support Technician

Insight Global

Chicago, IL, United States

17 days ago

Apply on jobs.insightglobal.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$39,520.0 - $49,920.0

Working hours

Regular working hours

Job source

jobs.insightglobal.com

Tech stack

Microsoft Windows Computer Maintenance Network Connections Citrix Systems RSA (Cryptosystem) Office365 Microsoft InTune Laptops

Job description

Our client is looking for a Deskside Support Tech to help with the hands-on troubleshooting tickets for their internal downtown team. This person will be working on tickets including password resets, asset requests, or network connectivity. This person will be a joining a 4 person team and working in an environment with a lot of room to grow.

Requirements

3 + years of internal employee IT Support experience within Windows environment 1+ year of resolving 20-40 tickets a week MINIMUM -50% must be desk-side hardware focused -1+ year of Active Directory experience -Mac computer troubleshooting experience (mobile device troubleshooting is a PLUS) -Background troubleshooting/installing A/V equipment -Proficient knowledge in the assembly of -desktop and laptop computers

Nice to Have Skills & Experience

A+ certified
Intune experience -RSA -Citrix -AnyConnect -Office365

Benefits & conditions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.