Hybrid Biometrics Helpdesk Analyst

An employer is seeking a highly skilled IT helpdesk analyst with 1+ years of corporate IT experience to support the rollout of a new enterprise login process, including biometric & password-less authentication for one of our largest national banking and financial services clients. In this role you’ll receive hands-on training across enterprise-wide support areas, with initial priority placed on assisting users with login, authentication, and access-related issues. The users of this application are internal financial advisors who will be impacted by this rollout. This team goes on site 4 days per week with the option to work from home one month after completing training. This is a 6-month contract position, with potential for extension based on performance and business needs., Serve in the call queue and provide timely and accurate support for login and authentication issues, especially related to biometric & password-less authentication for US Wealth Management users.

-Provide secondary troubleshooting support for:

• Windows 11 OS

• iOS and Android mobile devices

• Microsoft applications, especially Outlook

• Laptop and desktop hardware, including monitors and printers

• Network drive access and mapping

-Document troubleshooting steps within tickets including resolutions, and escalations according to team standards. Deliver a high level of customer service with empathy, professionalism, and clarity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ year of experience in a corporate IT support or help desk environment or completion of CompTIA A+.

Prior experience working in a high-volume call queue environment.

Proficiency in:

• Windows 11

• iOS/Android device support

• Microsoft Outlook & Office Suite

• Basic hardware troubleshooting (laptops, printers, monitors)

• Network drive navigation and basic mapping

-Strong communication and customer service skills or white glove support.

Key Soft Skills:

-Customer-focused mindset

-Critical thinking and problem-solving

-Empathy and patience

-Strong organization and time management

-Ability to remain calm and professional under pressure -Experience with biometric login process/password-less authentication, or similar login technologies.

Basic understanding of:

• Active Directory

• Hard and soft token authentication