Hybrid Tier 1 Helpdesk Technician

An employer is seeking a highly skilled Tier I Helpdesk Technician to join one of our largest national and most established financial institutions in North America. In this role you’ll be joining the client services team and answering calls and emails from clients who are experiencing difficulties utilizing this client’s external facing website. You could be interfacing with any customer this client has, anywhere from a traditional retail banking client to an ultra-high net worth individual who is seeking an elevated level of service. In order to be successful on this team you must be comfortable having conversations on the phone, and being patient with users, as some may have limited technical ability. Any prior experience within a corporate setting, or within a helpdesk setting, will help you be successful on this team. The ideal candidate has an A+ CompTIA certification or related IT degree and is comfortable with troubleshooting technical issues across various platforms, including

Windows, iOS/Android, Outlook, Webex, and Microsoft Office. This team goes on site 4x/week in downtown Minneapolis; therefore, you must be comfortable with that commute each day. Most team members work from home on Mondays or Fridays, but per leadership approval you’re welcome to work from home one a different day if that works better in your schedule. This role is slated to be a 6-month contract-to-hire role with eligibility for conversation after the initial contract duration depending on performance., 4 yr bachelors degree or high school diploma plus equivalent experience

-Prior experience working with customers

-Prior experience working within a technical setting will help you be successful on this team

-Understanding of computer systems, mobile devices, other tech products hardware and applications (Outlook, Webex, Microsoft Suite, Android/iOS, Win OS, Active Directory, Remote Services)

-Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

-Demonstrated written communication skills to create useful support logs

-Analytical and problem-solving skills to troubleshoot and diagnose issues

-Customer service skills to interact professionally and positively with employees and coworkers (Customer-oriented and cool-tempered)

-Ability to diagnose and resolve basic technical issues.

-Ability to commute to their downtown Minneapolis location 4x/week -1 year of prior Helpdesk Technician experience or Customer Support role

-A+ CompTia, or equivalent IT degree

-Prior experience supporting a banking / financial services client