IT Help Desk Analyst

• Answer incoming IT Service Desk calls
• Providing remote support
• Triaging self-service requests
• Account/access management
• Occasionally assisting with specific queued ticket triage, as needed

• 3 years of IT Service/Help Desk experience (5+ preferred)
• Knowledge and working experience with:
• Active Directory
• Microsoft Office
• Windows 10/11
• iOS
• Multifactor authentication
• Remote platforms (i.e. Citrix, VPN, VDI, etc.)
• ITSM
• Support certifications (i.e. MCSE, MCDST, A+ Tech, etc.)
• Support Center/CX certifications (i.e. HDI, ITIL, etc.)

Help Desk / Service Desk experience

• Experience performing security password resets and initial password setup
• Experience supporting Multi-Factor Authentication (MFA)
• Knowledge of identity verification and security compliance procedures
• Strong customer service and communication skills
• Ability to work within defined SLA response and resolution times

4.04.0 out of 5 stars Bellaire, TX 77401 Hybrid work $28 - $30 an hour - Contract