IT Field Service Technician

Client Build Support

• Image desktops and laptops with Office 365 and other required software.

• Troubleshoot and resolve imaging issues.

• Install and configure end-user software and tools.

• Validate system builds to ensure readiness for deployment.

End User Support

• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

• Map and troubleshoot printers, network drives, and connectivity issues.

• Confirm resolution with end users and escalate unresolved issues per client procedures.

Actions and Results

• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

• Maintain clear and professional communication with customers.

• Perform basic hardware maintenance and component replacement.

• Track and manage inventory of IT equipment.

Do you have experience in Software deployment?, Do you have a High school diploma or GED?, CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment., Basic knowledge of desktop/laptop hardware, software, and operating systems.

• Familiarity with PC imaging and operational programs.

• Experience working within SLA frameworks and escalation protocols.

• Strong interpersonal and organizational skills.

• Basic understanding of workstation backups and restores.

• Solid communication skills across all organizational levels.

• Familiarity with Microsoft 365 troubleshooting.

• Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

• 1-2 years of experience in desktop support or equivalent technical training.

• Eager to learn and grow in a fast-paced IT support environment.

• Comfortable working independently and collaboratively.

• Reliable, detail-oriented, and customer-service focused.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements

Varicella (2 doses or positive titer)

Measles

Mumps

Rubella

Hepatitis B or declination form, * High school or equivalent (Required), * Imaging of desktops/laptops: 1 year (Required)

• end user support: 1 year (Required)
• Deployment of IT Equipment: 1 year (Required)
• zebra printers: 1 year (Preferred)
• Customer Service: 1 year (Required)

3.63.6 out of 5 stars Nashville, TN 37204 $42,500 - $45,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance