2nd/3rd Line IT Support Engineer

• Deliver advanced technical support for escalated issues related to computer networking, operating systems, hardware, and software across diverse platforms including Windows and macOS.
• Troubleshoot and resolve complex problems involving Microsoft Windows Server environments, Active Directory management, DNS configuration, TCP/IP networking, VPN connectivity, Firewalls, and LAN/WAN infrastructure.
• Manage and support enterprise tools such as Datto RMM, Kaseya BMS, Kaseya IT Glue, and other systems to track incidents and ensure timely resolution.
• Perform software troubleshooting for applications like Microsoft Office suite, Watchguard Antivirus, Email Security, and other business-critical tools; assist with deployment and updates as needed.
• Maintain and optimize network security by configuring firewalls, VPNs, DNS settings, and analyzing network traffic to identify potential vulnerabilities or issues.
• Provide desktop support for end-users by diagnosing hardware failures, replacing components, configuring peripherals, and supporting operating system installations on Windows and macOS devices.

• Proven experience in 2nd/3rd line IT support roles with a strong background in technical troubleshooting across multiple platforms.
• Extensive knowledge of computer networking concepts including TCP/IP protocols, LAN/WAN architecture, DNS management, VPN setup, Firewall configuration, and TCP troubleshooting.
• Hands-on experience with Windows Server environments (Active Directory management, HyperV, DNS/DHCP) and macOS support.
• Strong understanding of hardware components including computers, servers, switches, routers, firewalls, wifi, and peripherals.
• Proficiency in using ticketing systems like Autotask/BMS, NinjaOne or Zendesk for incident tracking and resolution documentation.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Certifications such as CompTIA Network+, Microsoft Certified: Windows Server Fundamentals or equivalent are highly desirable.
• Analytical mindset with strong problem-solving skills to diagnose issues efficiently and implement effective solutions promptly.

Join us to be part of a vibrant team where your expertise drives technological excellence! We are committed to fostering an inclusive environment that values innovation and continuous learning-empowering you to grow your career while making a real difference in our organisation’s success., * proven IT support: 3 years (required)

Pulled from the full job description

• Free parking
• Casual dress
• On-site parking, * Casual dress
• Free parking
• On-site parking