Pro App Specialist

• Deliver excellent customer service, resolving enquiries and supporting partner account setup.
• Build and maintain strong customer relationships to drive satisfaction and retention.
• Monitor and maintain EV charging points across the UK, ensuring operational performance.
• Diagnose and troubleshoot charging point issues using system logs and technical data.
• Manage customer contract renewals, including preparing quotes and supporting retention.
• Support reporting, data management, and administrative tasks using MS Excel and Word.
• Proactively solve problems and adapt quickly in a fast-paced environment.
• Collaborate with colleagues across the Pro App team to achieve shared objectives.
• Stay up to date with developments in the EV industry and promote company values.

• Enthusiastic, hard-working individual who enjoys engaging with customers.
• Environmentally conscious with a strong interest in the EV industry and the future of sustainable transport.
• Friendly and approachable with excellent interpersonal skills.
• Proficient in Microsoft Excel and Word, with strong general IT skills.
• Quick learner who can adapt to new systems and perform well under pressure.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• On-site parking, * Salary between £25,000-27,000 per annum (DOE)
• 37.5 Hours per week
• Location: Unit 1 Lakes Court, Lancaster Park, Newborough Road, Needwood, Burton upon Trent, Burton-on-Trent DE13 9PD
• 25 days holidays plus bank holidays

Employee Benefits:

• Employee Assistance Programme (EAP) - Confidential support for your wellbeing, including counselling and financial advice.
• MetLife GP24 - Medical support anytime, anywhere
• Exclusive Discount Platform (PowerPerks)- Save on retail, travel, entertainment, and more.
• Cycle to Work Scheme - Stay fit and reduce your carbon footprint while saving on a new bike.
• Learning Management System (LMS) - Access tools and training to support your career progression and personal development.
• Apprenticeship Programmes - Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
• Pension Salary Exchange Pension scheme- Investing in your future with a solid retirement plan Helping you save efficiently for the future.
• Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
• Enhanced Maternity Leave - Supporting you and your family through life’s important moments.
• Free Eye Tests - Keeping your vision and health in focus.
• Private Health Care - Option to have access to comprehensive health coverage for peace of mind (at the employees own expense), * Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Free parking
• On-site parking

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. We take pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

We’re looking for a proactive and customer-focused individual to join our Pro App team. Supporting our commercial EV charging network across the UK, you’ll manage customer enquiries, maintain strong client relationships, and help ensure the smooth operation of our charging infrastructure. This is an excellent opportunity to join a growing business at the forefront of the EV industry and make a real impact in a rapidly expanding sector.