IT Service Analyst

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.

What We Offer:

Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday

Pension Plan: Contributory Company Pension Plan matched up to 6%

Insurance: Individual life assurance and personal accident cover

Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets

Reward and Recognition: Celebrate outstanding achievements

Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

• Act as advisor to service users on IT processes so they are well understood and service user requirements
• Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
• Starters and leavers - Hardware, onboarding, requests for accounts etc
• White glove’ where necessary to manage VIP issues
• User device enrollment, break fix, deployment etc
• Capturing information during major incidents and communicating impact/updates to business
• Ensure service management master data is accurate and kept up to date

Qualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC

Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA’s and prioritising workload in a busy environment

Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player

Pulled from the full job description

• Annual leave
• Employee assistance programme
• Company pension
• Discounted gym membership