Comptroller - CAPPS FIN Systems Analyst for Agency Services (Systems Analyst V)

Applications must be filed at https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058717

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Are you ready to grow and make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence drive the culture here at the Comptroller’s Office. We take pride in the work we do serving as State’s accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take our collective commitment to public service very seriously. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

About The Division:

Fiscal Management helps ensure financial resources move where they’re needed to support the state’s goals and the Comptroller’s role as the state’s chief accountant. We will fulfill our duties with integrity, honoring the trust we’ve been given, while valuing innovation, excellence, and open communication., Certified Government Financial Manager (CGFM) certification and/or Certified Public Accountant (CPA) preferred.

ITIL Training as outlined in the CAPPS ITIL Journey is required to be completed by December 31 of every year. New hires are required to complete their initial CAPPS ITIL Journey training by December 31 following their new employee six-month probationary period.

The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. Certification is not required, but ITIL training to enable resources to practically apply the principles as part of our Service Desk structure is required. These classes are in addition to, and do not substitute for any training requirements at the division or agency level.

In this role you will:

Initial/Expedited System Support:

Provides CAPPS FIN production support by primarily supporting the four core modules Accounts Payable, Asset management, Purchasing/eProcurement, and General Ledger/Commitment Control. As well as non-core modules. Duties may include, but are not limited to:

• Performs configuration-based changes after direct interaction with designated agency personnel and in accordance with established processes, workflows, and best practices.
• Works with system SMEs to define integrations and data sharing needs.

• Rapidly screens, assigns, and/or works on incoming requests, including data changes and information requests.

• Assists in validating test results to ensure proper error resolutions.

• Oversees and/or conducts training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process.
• Assists with system upgrades, releases, and disaster recovery activities and serves as an Emergency Relocation Groups Primary Telework participant.
• Provides training assistance and User Acceptance Testing support for designated agency personnel.
• Provide support to agencies in performing data reconciliation between CAPPS and relevant statewide systems.
• Communicates complex concepts both verbally and in writing.
• Performs other related tasks and responsibilities as required or assigned in response to business need.

All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity.

Customer Service:

Provides all customer-facing responsibilities in support of the CAPPS production instance for both Central and Hub agencies. Customer Service duties include, but are not limited to:

• Provides service desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system.
• Responds to written inquiries expeditiously and professionally.
• Assesses and properly escalates Service Requests.
• Maintains service requests with current information and accurate status.

System support:

Provides advanced analysis of the CAPPS production system for both Central and Hub instances. Production support duties include, but are not limited to:

• Evaluates business needs, analyzes processes, and creates justifications for changes and process improvements.
• Identifies problems and proposes innovative solutions.
• Coordinates and/or tests and diagnoses systems to ensure critical requirements are met.
• Coordinates and/or plans, designs, develops, implements, supports, and maintains information technology security measures to safeguard departmental information.
• Maintains all associated documentation.

Perform all other related duties as assigned.

Do you have a valid CPA license?, Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, Graduation from an accredited college or university with a bachelor’s degree., * Three years of experience with system processing/support or systems analysis work in any one or combination of the following PeopleSoft FSCM Modules: general ledger/commitment control, purchasing/e-procurement, accounts payable, billing/accounts receivable, inventory, asset management, project costing, customer contracts, grant accounting, or planning and budgeting.

• One Year of experience working with CAPPS (Centralized Accounting & Payroll/Personnel System) or PeopleSoft FSCM version 9.2 or higher.

Preferred Qualifications

Preferred Education:

Graduation from an accredited college or university with a bachelor’s degree in business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.

Preferred Experience:

• Developing requirements, analyzing, designing, developing, testing, and implementing components of the Comptroller’s statewide financial systems (Centralized Accounting and Payroll/Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).
• Experience working with Texas state government processes, policies, and procedures as outlined in the Texas Comptroller Manual of Accounts.
• One year of experience as a CAPPS Level 1 support staff working with Financials modules, version 9.2 or higher.
• Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
• Experience participating in large projects.

Substitutions

One additional year of experience with system processing/support or systems analysis work in any one or combination of the following: CAPPS Financials, accounts payable, general ledger, purchasing, billing/accounts receivable, Inventory, asset management, project costing, customer contracts, grant accounting, or planning and budgeting. May substitute for thirty semester hours of education with a maximum substitution of 120 semester hours (four years)., An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

Pulled from the full job description

• On-the-job training
• Retirement plan
• Flexible schedule, At the Comptroller’s office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you! Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.