Senior Knowledge Management & IT Training Specialist

• Prepare and give training courses on information systems to the EEAS staff or external stakeholders
• Developing effective training strategies in line with the organisation and the project objectives
• Developing training modules and related training materials to effectively support the user adoption
• Ensuring mentoring and/or coaching and following up to users requests and feedback
• Support with the preparation and organization of Knowledge Base Articles
• Supporting activities for the organization and maintenance of Knowledge Base repositories
• Advising and designing communication strategies to gain support and interest
• Drafting presentations, texts, FAQs, news, intranet pages
• Providing support to other Information Management projects when required.

That’s why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology., * Minimum 11 years and up to 15 years of professional experience.

Knowledge and competence

• Ability to analyze, synthetize and present information
• Good verbal and writing communication skills
• General IT skills
• Knowledge on wiki, collaborative sites and social networks
• Experience in end-user assistance for utilization of information systems

Tools and Methodologies

• Microsoft Office (Work, Excel, PowerPoint)
• FS Pro (Information Mapping®)
• Information Mapping®
• e-Learning software

Collaborative platform:

• Confluence 6 and above
• Aurea Jive 9
• OpenText

Software development Lifecycle

• Atlassian tools
• ServiceNow

Methodology

• Project Management: PM² and PM² Agile
• Agile Software development: Kanban & Scrum