Technical Knowledge Support - Brussels - ON SITE - EEAS

• Prepare and give training courses on information systems to the EEAS staff or external stakeholders;
• Developing effective training strategies in line with the organisation and the project objectives;
• Developing training modules and related training materials to effectively support the user adoption;
• Ensuring mentoring and/or coaching and following up to users requests and feedback;
• Support with the preparation and organisation of Knowledge Base Articles;
• Supporting activities for the organisation and maintenance of Knowledge Base repositories;
• Advising and designing communication strategies to gain support and interest;
• Drafting presentations, texts, FAQs, news, intranet pages;
• Providing support to other Information Management projects when required.

Knowledge and competences

• Ability to analyse, synthetize and present information
• Good verbal and writing communication skills
• General IT skills
• Knowledge on wiki, collaborative sites and social networks
• Experience in end-user assistance for utilisation of information systems

Tools and Methodologies

• Microsoft Office (Work, Excel, PowerPoint)
• FS Pro (Information Mapping®)
• Information Mapping®
• e-Learning software

Collaborative platform:

• Confluence 6 and above
• Aurea Jive 9
• OpenText

Software development Lifecycle

• Atlassian tools
• ServiceNow, * Project Management: PM² and PM² Agile
• Agile Software development: Kanban & Scrum