Support Manager

Proven knowledge in end-user assistance and support of information systems ITIL and ticketing tools Good understanding of information systems matters Reporting methods Knowledge of wiki and collaborative tools Knowledge of large organisation administrative business processes Understanding of software development and agile methodologies Good knowledge of RDMS, SQL Developer and SQL queries Able to read logs Good communication/writing skills Ability to participate in multilingual meetings Ability to understand, speak and write French and English Ability to work in a multicultural team and environment