IT Desktop Support Technician

We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting end users in an onsite IT environment., * Provide onsite IT field support for hardware, software, and operating system issues.

• Install, troubleshoot, and repair desktops, laptops, printers, and other IT peripherals.
• Provide desk-side support and PC break/fix services for Windows environments.
• Support peripheral and network hardware, including routers, switches, wireless devices, firewalls, racks, cabinets, and data termination panels.
• Assist with basic LAN/WAN networking tasks and troubleshooting.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, and RDP.
• Perform root cause analysis for recurring technical issues and contribute to preventive solutions.
• Maintain accurate ticket documentation and provide timely updates using IT service management tools such as ServiceNow or Remedy.
• Communicate effectively with users, clients, and internal technical teams.
• Manage assigned tasks independently and meet deadlines.
• Maintain a high level of professionalism and customer satisfaction.

• Minimum 3 years of experience in IT Field Support or Desktop Support.
• Strong hands-on hardware and software troubleshooting experience.
• Experience supporting Windows operating systems.
• Basic understanding of LAN/WAN and TCP/IP networking.
• Knowledge of VPN, RDP, DNS, and DHCP.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Familiarity with IT ticketing systems such as ServiceNow or Remedy.
• Experience with Smart Hands support is preferred.
• Understanding of incident and problem management.
• Ability to lift and move IT equipment up to 50 lbs.
• Must be willing to work onsite and maintain a professional customer-focused approach.

Preferred Qualifications

• CompTIA A+ certification.
• Associate degree in Electronics, IT, or a related field.
• OEM certifications such as Dell, Lenovo, HP, or Toshiba.
• Experience supporting macOS or Linux environments.
• Experience with network hardware and data center/Smart Hands activities.

Additional Requirements

• Fluent in Dutch is required.
• Strong technical and End User Computing (EUC) experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Self-motivated and results-oriented.
• Must reside within a reasonable commuting distance of Breda, North Brabant.
• Willingness to work flexible hours when required.

Pulled from the full job description

• Flexible schedule