HELP DESK - TECHNOLOGY TECHNICIAN

This is an excellent opportunity for someone looking to get their foot in the door and grow within Information Services. The Help Desk Technology Technician provides professional and technical expertise in the area of desktop computer support for county staff. What You’ll Do

• Receive and process customer service requests
• Perform system and network password administration
• Manage Microsoft Active Directory user accounts
• Troubleshoot and resolve issues related to:
• Microsoft Office Suite
• Microsoft Operating Systems
• Outlook
• VoIP phones
• County-owned printers
• PC hardware and software
• Support software needs, including device builds using Windows deployment technologies
• Diagnose and resolve hardware issues for PCs, printers/scanners, signature pads, laptops, televisions, smartboards, tablets, and other peripherals

• Maintain PC inventory and assist with county PC fleet management What You’ll Bring, + Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.

• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.
• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office., If you are transferring or promoting into this position you are responsible for reviewing these benefit changes; prior to accepting a position. In addition, it is your responsibility to notify the Auditor’s Payroll Division of a change in union status. Union Membership This position is covered under AFSCME Local 1308 Courthouse Employees collective bargaining agreement. To view the bargaining agreement please visit our website: https://www.kitsapgov.com/hr/Pages/Collective-Bargaining-Agreements.aspx NOTE: This is a general overview of the benefits offered through employment with Kitsap County, and every effort has been made to ensure its accuracy. If any information on this document conflicts or is incorrect with the provisions of the Personnel Manual, applicable laws, policies, rules or official plan documents they will prevail. The Personnel Manual is available at: https://www.kitsap.gov/hr/Documents/Personnel%20Manual%202026/Personnel%20Manual%20-%202026.pdf Closing Date/Time: 5/25/2026 11:59 PM Pacific *

• Associate’s Degree in computer science or closely related field and at least one year of troublehooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint, OR

• Three years of troubleshooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint Please note: Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education. Other preferred experience:

• A+ Certification, + Be fully completed, including all supplemental questions. Provide specific and detailed information showing that you have performed the duties and gained the experience required for the role. Include the total years of relevant experience, quantified based on full-time equivalency. Applications that are incomplete, lack sufficient detail, or do not clearly demonstrate that the applicant meets all minimum qualifications will be screened out and will not move forward in the hiring process. Meeting the minimum qualifications is required.

At Kitsap County, we strive to take care of our team! Our employees are the greatest asset of Kitsap County, and we take pride in offering a highly competitive compensation and benefits package to all eligible employees. County Paid Benefits Include: Medical - Kaiser Permanente (HMO) or Aetna (PPO) Dental - Delta Dental or Willamette Vision - VSP Flexible Spending Accounts (FSA) Life Insurance - Basic, Accidental Death and Dismemberment (AD&D), Voluntary Term Life Insurance (VTL) MetLife Long Term Disability Voya Voluntary Insurance Transportation incentives Employee Assistance Program Travel Assistance Program Wellness program Benefits become effective on the first calendar day of the month following the month in which the employee is hired except if the employee’s hire date is the first calendar day of the month, benefits begin on the day of hire. More information about employee benefits is available on the county’s website at: Benefits or the Kitsap County Digital Benefits Guide . Voluntary benefit options also available at the employee’s expense Retirement: Employees are covered under the PERS retirement plan provided through the Washington State Department of Retirement Systems and Social Security. Deferred Compensation (IRS Plan 457b): tax-deferred savings program Holidays 11 paid holidays and 2 additional floating holiday per year, 1 additional floating holiday after 10 years of service. Vacation Leave New employees are credited with 48 hours of annual leave upon hire and will be begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 360 hours from one calendar year to the next. Annual leave accrual will increase upon tenure, as follows: Upon completion of 2 years: 15 days per year (10.00 hours per month) Upon completion of 5 years: 20 days per year (13.33 hours per month) Upon completion of 10 years: 25 days per year (16.67 hours per month) Sick Leave All new hires will be credited with 48 hours of sick leave upon hire and will begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 1200 hours from one calendar year to the next. *Part-time employees benefit contributions and leave accruals will be prorated Additional compensation that you may be eligible for: Shift differential Overtime Stand by pay

Kitsap County employs over 1100 employees in jobs that allow employees to make their mark and make a difference in their local community. The County strives to provide effective and efficient services by continually assessing its purpose, promoting and rewarding innovation and fostering employee development. Kitsap’s Human Resources team provides the employee programs and benefits to keep Kitsap a great place to work.

• Nancy Buonanno Grennan, Human Resources Director Our Mission Human Resources recruits talented, career-minded leaders; supports employee development; builds trust; celebrates teamwork; works with integrity and clear communication. Our Vision If we are successful, Kitsap County will be a trusting & competitive organization that employs and develops the most effective, professional & friendly staff available. Our Values We make decisions out of a sense of fairness & we will remember the “Human” part of HR. We focus on the needs of our customers & work to earn their trust. We do the right thing, no matter who is involved. We are relentlessly positive. Show more