Banking Services Support Specialist 10am-7pm

AcctKnowledge

Oklahoma City, OK, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$37,440.0 - $41,600.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Online Banking Microsoft Office

Job description

Provide phone and email support to business banking clients
Troubleshoot online banking and Treasury Management products
Process banking transactions and review documentation
Research and resolve customer inquiries
Maintain accurate customer records
Follow banking policies and compliance procedures
Deliver exceptional customer service

Requirements

1+ year of customer service experience required
Strong verbal and written communication
Banking or financial services experience highly preferred
Strong communication and problem-solving skills
Proficiency with Microsoft Office
Ability to learn multiple systems quickly
Strong attention to detail
Stable work history with a desire for long term growth, * Customer support: 2 years (Required)
Banking: 1 year (Preferred)
Technical support: 1 year (Preferred)

Benefits & conditions

Pulled from the full job description

Paid training
Tuition reimbursement
401(k)
Health insurance
Paid time off
Vision insurance
Dental insurance, Hourly Pay: $18.00 to $19.50 per hour + $5.00/hour Evening Shift Premium

Direct Hire that offers excellent benefits including health insurance, 401(k), tuition reimbursement, 3 weeks PTO, paid holidays, and more!

Schedule:

Monday through Friday
10:00 AM to 7:00 PM
Earn an additional $5.00 per hour for hours worked between 5:00 PM-7:00 pm, * 401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance

About the company

Our client, a highly reputable financial institution in North Oklahoma City, is seeking a Commercial Banking Customer Support Specialist to join its growing Commercial Services team. In this role, you’ll support business and commercial banking clients by resolving account inquiries, troubleshooting online banking and Treasury Management services, and processing transactions with accuracy. This is a customer focused role offering long term career growth in a professional, team-oriented environment.