Technical Support Specialist (Madrid On-Site)

The Technical Support Specialist serves as a technical liaison between the company’s engineering teams and customers. This role involves providing technical support, product demonstrations, and ensuring successful product integration for customers., * Technical Support: Provide first-level support for AVer products (installation, usage, troubleshooting) via email, phone, video, and remote access tools.

• RMA Management: Handle RMA/DOA requests, check products for defects, repair and return items, and update customers.
• Inventory: Maintain accurate records of spare parts and place weekly orders with HQ.
• Trade Show Support: Prepare, configure, and check units for trade shows, assisting with setup and teardown.
• Loan Management: Maintain and manage loan equipment, ensuring returns are checked and refurbished as needed.

Expectations:

• Provide reliable technical support to customers.
• Collaborate with internal teams for product improvements.
• Resolve technical issues promptly to maintain customer satisfaction.
• Adapt to evolving technologies within the industry.

• Strong understanding of hardware/software integration.
• Experience with debugging tools and embedded systems.
• Knowledge of communication protocols (I2C, SPI, UART, CAN, Ethernet).

Soft Skills:

• Excellent problem-solving and communication skills.
• Customer-focused with a proactive approach to issue resolution.
• Strong organizational and multitasking abilities.

Your Profile

• Technical education (Electronics, Communications, or IT - no engineering degree required)
• Good command of Spanish & English (written and spoken), other language is a plus.
• Hands-on, customer-oriented, and proactive mindset
• Strong communication and presentation skills