Technical Support Specialist The Technical Support Specialist

Location: Madrid (on -site) Job description: Technical Support Specialist The Technical Support Specialist serves as a technical liaison between the company’s engineering teams and customers. This role involves providing technical support, product demonstrations, and ensuring successful product integration for customers. Key Responsibilities: · Technical Support: Provide first-level support for AVer products (installation, usage, troubleshooting) via email, phone, video, and remote access tools. · RMA Management: Handle RMA/DOA requests, check products for defects, repair and return items, and update customers. · Inventory: Maintain accurate records of spare parts and place weekly orders with HQ. · Trade Show Support: Prepare, configure, and check units for trade shows, assisting with setup and teardown. · Loan Management: Maintain and manage loan equipment, ensuring returns are checked and refurbished as needed. Expectations: · Provide reliable technical support to customers. · Collaborate with internal teams for product improvements. · Resolve technical issues promptly to maintain customer satisfaction. · Adapt to evolving technologies within the industry. Required Skills: · Strong understanding of hardware/software integration. · Experience with debugging tools and embedded systems. · Knowledge of communication protocols (I2C, SPI, UART, CAN, Ethernet). Soft Skills: · Excellent problem-solving and communication skills. · Customer-focused with a proactive approach to issue resolution. · Strong organizational and multitasking abilities. Your Profile · Technical education (Electronics, Communications, or IT - no engineering degree required) · Good command of Spanish & English (written and spoken), other language is a plus. · Hands-on, customer-oriented, and proactive mindset · Strong communication and presentation skills Job Type: Full-time Work Location: On-Site