IT Support Technician

We are seeking a dedicated technician for ongoing Dell break/fix support across multiple customer sites.

Technician responsibilities include:

• Contact customers directly to schedule service appointments
• Pick up parts daily from the designated FedEx location listed in the work order
• Travel to customer locations to complete hardware repairs
• Perform diagnostics, repair, replacement, and functional testing
• Update service activity and close tickets in:
• DFSM
• ServiceNow
• Package defective parts using replacement part packaging
• Drop off return parts at FedEx/USPS after the final call of the day or the following morning
• Provide clear photos of all FedEx/USPS tracking receipts for parts returns

Multi-Site Coverage

Covering multiple customer locations.

Schedule: Start ASAP

Availability Required: Daily support, 8:00 AM - 5:00 PM

Candidate must have consistent weekday availability to support scheduled service calls on agreed upon schedule.

Typical Repair Types:

Candidate should be comfortable performing repairs including but not limited to:

• Motherboard replacements
• LCD/screen replacements
• Heatsink replacements
• Battery replacements
• HDD/SSD replacements
• Desktop and server hardware repairs

• Break/fix experience on Dell laptops, desktops, and servers strongly preferred
• Comfortable working independently and managing a daily route
• Strong customer communication skills
• Ability to document work accurately and in real time

Candidate must provide:

• Standard computer repair toolkit
• Precision/small star screwdrivers (required for certain laptop models)
• Mobile phone with camera for documentation
• Reliable transportation (Gas reimbursement inlcuded)