IT Support Analyst

The Mid-Level IT Support Analyst will serve as a technical point of contact for users experiencing application and data-related issues. This individual will troubleshoot incidents, perform root cause analysis, identify where issues reside across the technology stack, and partner with engineering teams to drive resolution. While this is not a hands-on development role, the ideal candidate will have enough technical depth across application development, data, and cloud technologies to investigate issues and perform minor bug fixes when appropriate., · Provide day-to-day technical and application support for the Nuclear Online Work Management platform and its supporting technologies.

· Serve as a primary point of contact for troubleshooting application, data, integration, and user-reported issues.

· Investigate incidents across the application stack to identify where failures or gaps are occurring.

· Perform root cause analysis and coordinate with software engineering, data engineering, data science, cloud, and infrastructure teams to resolve issues.

· Troubleshoot issues within Azure and Databricks-based environments and escalate complex problems to the appropriate engineering teams.

· Support applications utilizing technologies such as React and Node.js by diagnosing application behavior and performing minor bug fixes when appropriate.

· Analyze logs, system behavior, data outputs, and user workflows to isolate technical problems.

· Translate user-reported issues into clear technical requirements or incident details for engineering teams.

· Document incidents, root causes, resolutions, known errors, and troubleshooting procedures to improve long-term support capabilities.

· Identify recurring support issues and recommend improvements that increase application stability and reduce operational disruption.

· Support testing, validation, releases, and post-deployment activities as enhancements are introduced into the platform.

· Partner with business users to understand operational workflows and ensure technology issues are resolved with minimal impact to nuclear work management activities.

· Collaborate across technical teams rather than operating within a single application, development, or data silo.

What’s in it for you?

· A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.

· Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, or related field; OR equivalent professional experience

· 3+ years of professional experience in IT application support, production support, software engineering, data analytics, or a related technical role

· Experience troubleshooting complex application, data, integration, and/or production issues

· Ability to perform root cause analysis and determine whether issues originate within the application, data, infrastructure, integration, or user process

· Working knowledge of Microsoft Azure and cloud-based application environments

· Familiarity with Databricks and modern data platforms

· Understanding of data engineering and data science concepts, including how data and analytical models integrate into enterprise applications

· Foundational knowledge of modern application development technologies, particularly React and Node.js

· Experience supporting users and translating reported business issues into actionable technical problems

· Ability to read and understand application logs, error messages, data outputs, and other technical information used during troubleshooting

· Experience working across multiple technical teams to coordinate incident resolution

· Strong analytical, problem-solving, and communication skills

· Ability to operate effectively in a highly regulated, process-driven environment

· Comfortable supporting technologies outside of a single specialized discipline

Preferred Qualifications:

· Experience supporting enterprise applications in production environments

· Experience with Azure, Databricks, React, and/or Node.js environments

· Experience supporting data-intensive or AI-enabled applications

· Familiarity with IT Service Management processes including Incident, Problem, and Change Management

· Experience within the energy, utilities, nuclear, or another highly regulated industry

· Understanding of software development lifecycle and Agile delivery practices

3.73.7 out of 5 stars United States Remote $42 - $50 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, · Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick leave.

· Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Pay: $42.00 - $50.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Brooksource is seeking a Mid-Level IT Support Analyst to support the Nuclear Online Work Management initiative at one of our largest Fortune 200 energy generation clients. Our client is modernizing how non-outage nuclear work is planned, prioritized, and executed by transitioning from a traditional long-range, waterfall scheduling model to a continuous, data-driven approach across its nuclear fleet. As new capabilities are introduced into the Nuclear Online Work Management environment, the support team will play a critical role in ensuring applications, data pipelines, integrations, and AI-enabled solutions operate reliably within a highly regulated nuclear environment. The team will provide cross-functional technical support across software engineering, data engineering, data science, and cloud technologies.