Junior IT Support Analyst

· Provide front-line application and technical support for users of the Nuclear Online Work Management platform.

· Respond to user-reported incidents and gather the technical and business information necessary to begin troubleshooting.

· Investigate application, data, and system issues to determine the likely source of a problem.

· Troubleshoot common application issues and escalate more complex incidents to mid-level analysts or specialized engineering teams.

· Assist with root cause analysis by gathering logs, error messages, screenshots, data examples, and other relevant technical information.

· Work with software engineering, data engineering, data science, cloud, and infrastructure teams to support incident resolution.

· Develop familiarity with Azure and Databricks environments supporting Nuclear Online Work Management.

· Build an understanding of how React and Node.js applications operate and use that knowledge to assist with troubleshooting.

· Develop an understanding of how data engineering, data science, and AI capabilities support Nuclear Online Work Management.

· Validate fixes and application changes by performing functional testing and confirming issues have been resolved with users.

· Document incidents, troubleshooting steps, known issues, and resolutions to build the team’s support knowledge base.

· Identify recurring user issues and communicate trends to senior team members.

· Support application releases, testing, deployments, and post-production validation activities.

· Communicate incident status and resolution information clearly to users and technical stakeholders.

· Follow established support, cybersecurity, change management, and operational procedures required within a regulated nuclear environment.

What’s in it for you?

· A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.

· Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, Data Analytics, or related field; OR equivalent professional experience

· 0-2+ years of professional, internship, co-op, or academic experience in IT support, application support, software development, data analytics, or a related technical discipline

· Foundational understanding of application and software troubleshooting concepts

· Exposure to cloud technologies, preferably Microsoft Azure

· Familiarity with databases, data analytics, or modern data platforms

· Exposure to Databricks is preferred

· Basic understanding of data engineering and data science concepts

· Familiarity with web application technologies and development concepts

· Exposure to JavaScript, React, Node.js, or similar technologies is preferred

· Ability to troubleshoot user-reported technical issues and gather relevant information before escalation

· Strong analytical skills and interest in understanding how applications, data, and systems interact

· Strong written and verbal communication skills

· Ability to communicate technical issues clearly to both technical teams and end users

· Demonstrated willingness to learn new technologies and work across multiple technical disciplines

Preferred Qualifications:

· Experience supporting enterprise applications in production environments

· Experience with Azure, Databricks, React, and/or Node.js environments

· Experience supporting data-intensive or AI-enabled applications

· Familiarity with IT Service Management processes including Incident, Problem, and Change Management

· Experience within the energy, utilities, nuclear, or another highly regulated industry

· Understanding of software development lifecycle and Agile delivery practices

· Internship, co-op, academic, or professional experience supporting enterprise applications or technology environments

· Exposure to Azure, Databricks, React, Node.js, SQL, or related technologies

· Experience with technical troubleshooting, help desk, service desk, application support, or data analysis

· Familiarity with IT Service Management concepts including Incident, Problem, and Change Management

· Interest in data engineering, software engineering, data science, cloud technologies, or artificial intelligence

· Experience or interest in the energy, utilities, nuclear, or another highly regulated industry

3.73.7 out of 5 stars United States Remote $28 - $34 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, · Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick leave.

· Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Pay: $28.00 - $34.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Brooksource is seeking a Junior IT Support Analyst to support the Nuclear Online Work Management initiative at one of our largest Fortune 200 energy generation clients. Our client is modernizing how non-outage nuclear work is planned, prioritized, and executed by transitioning from a traditional long-range, waterfall scheduling model to a continuous, data-driven approach across its nuclear fleet. The Nuclear Online Work Management support team will provide technical and user support across a modern technology environment that includes cloud applications, data platforms, software engineering, and AI-enabled capabilities. This team will work directly with end users to troubleshoot issues, identify where problems are occurring, and partner with engineering teams to maintain a reliable production environment.

The Junior IT Support Analyst will provide front-line application and technical support while developing experience across software engineering, data engineering, data science, and cloud technologies. This is an ideal opportunity for an early-career technology professional who enjoys troubleshooting, interacting with users, and learning how different components of a modern enterprise technology environment work together. This is primarily a support and analyst role rather than a hands-on software development position. The successful candidate will bring a strong technical foundation, curiosity, and the ability to investigate problems before escalating them to more senior team members or specialized engineering teams.