Technical Specialist

The Technical Specialist is the practical point of contact for customers for preventive and corrective maintenance specifically for our Sustainable Business Unit (BESS and Microgrid Business). You solve issues of assigned tickets by coordinating the required knowledge and resources to find the best solution and communicates with all levels of support to find the required knowledge and skills in the team . You will report to the Head of Service., * Deliver (remote) technical support to the field service team, coordinating with our German team to escalate, monitor, and resolve customer issues effectively.

• Coordinate and manage after-sales service activities, including site visits and oversight of third-party service providers.
• Plan and dispatch technical support resources for Battery Energy Storage System (BESS) service projects.
• Oversee maintenance contracts and maintain regular customer engagement through recurring service reviews.
• Support after-sales commercial activities, including quotation preparation and supplier coordination.
• Collaborate with Sales, Engineering, and R&D teams to support project initiatives, resource planning, testing activities, and special projects.

• Bachelor degree (HBO) thinking level or equivalent in a technical / electrical direction;

• Minimum of 5 years of work experience in the technical sector, energy production systems, in-depth knowledge of diesel and/or gas engines in general and cogeneration systems Excellent verbal and written communication skills in English and Dutch;
• VCA and other safety/technical certificates
• Minimum computer knowledge required: system, Word, Excel, SAP programs

Pulled from the full job description

• Profit sharing
• Company car

• Pension plan, * Function Group: 10

  Salary bandwidth: €4900 - €6200 gross per month;

• 8% holiday pay;
• 27 vacation days plus 13 ATV on a full-time basis;
• Profit Sharing Scheme;
• Company Car;
• Company Phone and Laptop;
• Good pension scheme (PME);
• Flexible Working Policy; 12 days of flexible work per month
• Corporate fitness scheme (€10 p/m discount on your sports subscription);
• A well-established international organization with wide development opportunities, * We abide by our application code of conduct for recruitment and selection as standard for a transparent and fair recruitment and selection process;
• A Background Check (Identity, Address, Work History and Criminal Background Check) is part of our selection process;
• There is no medical or psychological assessment required for this position

Rolls-Royce Solutions Benelux B.V. is a subsidiary of Rolls-Royce Power Systems, a division of Rolls-Royce plc. We provide pioneering, integrated power solutions for the marine and infrastructure sectors and focus on digitalization and electrification, playing an innovative key role at the forefront of the energy transition. Our core business is supplying and maintaining sustainable power through diesel and gas engines and power systems for shipping, energy generation, construction, rail and data centers applications within the Benelux.

Within Power Systems a relatively new Business Unit called Sustainable focusses on supply of large scale Battery Energy Storage Systems (BESS). Our business revolves around supplying utilities, developers and operators the latest battery systems developed by the Rolls-Royce organization for the Benelux market.

Whilst we are part of a global organization, we have a solid and engaged team in our Dordrecht Office.

For our office in Dordrecht, The Netherlands, we are looking for a, Rolls-Royce Power Systems has its headquarters in Friedrichshafen, Germany. We are over 10,000 people worldwide. Under the MTU brand, we develop and produce high-speed engines and propulsion systems for ships and heavy land, rail and defense vehicles, as well as drive systems for use in the oil and gas industry and in power generation.

Our aim is to make diesel engines even cleaner and smarter. With our Green and High-Tech program we provide forward-looking answers to the growing challenges of the mobility and energy transition focusing on electrified drive systems as well as alternative fuels and energy sources.