Systems Administrator

Ambersphere Solutions, a division of ACT Entertainment, prides themselves on delivering the highest-quality entertainment lighting products. We’re in a period of active evolution - modernizing our systems, tightening our processes, and building a stronger IT function for the next phase of growth. You’ll have real input into how things get done, not just a ticket queue to clear., Position Summary: The Systems Administrator is responsible for supporting a distributed, facility-based IT environment. As the go-to person for everything from Help Desk escalations to Azure administration, M365 management, endpoint deployment, and network troubleshooting, this hands-on, broad-scope role will have variety over specialization and makes things work., * Own and resolve Help Desk escalations across hardware, software, and connectivity issue.

• Administer and maintain Microsoft 365 and Azure environments: user provisioning, licensing, security policies, Intune/endpoint management.
• Manage and troubleshoot network infrastructure - switches, firewalls, Wi-Fi, VPN - supporting a facility-based operation.
• Deploy, configure, and maintain endpoint devices across the organization.
• Document processes and systems as they continue to improve, building institutional knowledge that outlasts any one person.
• Identify opportunities to modernize legacy workflows and propose practical alternatives.
• Partner with vendors and service providers to resolve issues and negotiate improvements.
• Support onboarding/offboarding, asset tracking, and general IT hygiene.
• Contribute to broader IT projects: tenant migrations, security hardening, tooling evaluations.
• Cross-train colleagues on new systems and best practices.
• Help shape IT policy and standard operating procedures as the team matures.
• Performs other related duties as assigned., * Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

• 4+ Years in a hands-on IT administrator or infrastructure support role.
• Solid working knowledge of Microsoft 365 administration.
• Practical experience with Azure: identity, basic resource management, endpoint policies.
• Ability to troubleshoot networking issues: LAN/WAN, VPN firewall basics.
• Previous endpoint management experience, e.g. Intine or equivalent MDM/RMM tooling.
• Strong communication skills in order to explain technical issues to non-technical colleagues.
• Previous experience supporting a manufacturing, distribution, or multi-site environment.
• Previous exposure to ERP systems or business-critical line-of-business applications.
• Scripting basics (PowerShell) for automation of routine tasks.
• Famliarity with ITSM platforms, e.g. FreshServices, ServiceNow, or similar)
• Prior experience working across multiple legal entities or brands under one IT umbrella a plus.
• Ability to work in-office up to 3 days per week.

Physical Demands:

• Occasionally required to stand.
• Frequently required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• The employee must lift and/or move up to 25 kg.

Language

• English (required)